Kathleen M. Sutcliffe, Bloomberg Distinguished Professor, Johns Hopkins University and co-author of Still Not Safe: Patient Safety and the Middle Managing of American Medicine
This gem of a book is a collection of twelve chapters written by Filipino OD practitioners. Each chapter brims with relevant information and insights that will surely give readers a fresh perspective and better appreciation of OD: from its roots in the West and its growth and practice in the Philippines, to the different OD interventions, and the competencies, education and future of Filipino OD practitioners.
A lot of effort has gone into the development of this book. Each chapter is enriched with local samples, studies and vignettes, as well as discussion questions at the end to help readers understand the key points and concepts better. I was particularly enlightened by the discussion on the history of OD in the Philippines, and how our context and culture affect the way we practice OD in the country.
This book is definitely a tool that will provide an effective learning experience to and enrich the growth of OD practitioners – whether aspiring, new, or seasoned – and should be a part of any practitioner’s bookshelf. Aspiring practitioners will greatly benefit from the contextualized discussion of OD, while new and seasoned practitioners will find fresh perspectives from the insightful chapters." Milalin S. Javellana President, OD Philippine Network
- Marivel C. Sacendoncillo, CESO III
Executive Director, Local Goverment Academy
Published in 2012. Second printing in 2014.
Intending neither to paint a rosy nor a bleak picture of the call center world, it reveals that nothing is ever black or white - more often, we live in shades of gray. The book allows prospective call center workers to enter this world with their eyes wide open and provides leaders of call center organizations insights on how to better understand and manage Filipino call center workers.
This book combines selected articles from the column People at Work Pulse in the Philippine Daily Inquirer. The articles are based on readers' surveys on a variety of work issues and are grouped into the following sections: employee needs and values, job prospects and opportunities, developing in one's career, relationships at work, technology and work and issues in the workplace.This book is a finalist in the 2008 National Book Awards
This book brings together research and best practices relevant to managing human resources in the Philippines. The first section entitled The Psychology of the Filipino Worker present researches their values, motivations, sources of well-being, and characteristics of Filipino workers and leaders. Articles are: Who Is the Filipino Worker, Are There Generational Differences in Work Values?, The Stress of Juggling Work and Family,, Rewards that Matter: What Motivates the Filipino Worker, Empowering the Service Worker, Transformational Leadership and its Impact on Employee Attitudes, Seizing the Future: Developing a Competency Model for Filipino Business Leaders.
The second section Human Resource Management in Philippine Organizations feature the articles: Facing the Future in HR: Current trends and Issues, Competency Management in Philippine Organizations, Do Work-Life Programs Work? The Petron Experience, Flexible Benefits: The Soluziona Experience, Strategic Business Restructuring: The Nestle Experience, and Managing Computer Resistance.